Friday, July 11, 2008

I Hate Telus

Yup this is another episode of my rantings so you better stop reading right now but if you are intersted and want to hear (or read) my ranting then read on ahead.
Well I was so excited yesterday because Telus was supposedly scheduled to arrive at our apartment yesterday to install our Cable Tv, internet, and phone but they didn't come. it seems that they called us up at the lobby and since no one answered they just left with out even checking with the main office of our building to perfom the other installations outside our apartment. The thing is calling us would really not work because we first of all don't have a telephone line yet so the one they were calling was the previous owner. You see the door phone was programmed to call the previous owner and not us. My mom informed Telus about this and even gave her phone number so that we could let them in the building if they arrive but they didn't have the initiative to call 0r what so ever.
My mom called Telus today and they said that they were sorry and they would come again next week. NEXT WEEK??? We've been waiting for 2 weeks now and they want us to wait next week? The operator was not that even nice when we called the other day asking why the Telus installers weren't around.
So my mom terminated our account with Telus and set-up a new bundle with Shaw. Shaw is better indeed as it would only take them 1-3 days to set-up everything. It seems that the stupid previous owner didn't bother disconnecting his utilities so we used it for a while hehehe. Shaw said that they will contact the said owner and will take care of disconnecting and transfer of ownership or what so ever. I'm really impressed with Shaw.
And you kniw what Telus said when my mom said that she'll look for another service provider? "Customers always come back to us..." How cocky can you get?

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