Tuesday, October 17, 2006

On Mistakes

We have to admit that doing nothing can sometimes be very productive. It gives you time to reflect and for some, this is the perfect opportunity to let all the creative juices flow. As for me, it is in these times of dullness and stillness that I suddenly get hit by great ideas and realizations.

It is in these times of dullness for example that I have once again realized that I shouldn’t be afraid of making mistakes. Sure I have chosen the wrong choices and taken the wrong paths but this should not be a hindrance or even an excuse for failure. Yes, these mistakes will make us stronger and will serve as a good lesson as not to commit similar mistakes in the future.

Yes I have made dumb mistakes in my life that still makes me gag and look at myself with hate and disgust. But what’s done is done. I could never change the past. I have to live my life and continue my journey for the search of myself and my destiny.

I am happier with myself now and even content. Sure we all commit mistakes sometimes; it is these mistakes that prove that we are only human. What really matters is how we handle these mistakes. We can either allow our mistakes ruin our lives or we can use this negativity and transform it to something positive. As long as there is hope and strong will, nothing is impossible.

Don’t be afraid to commit mistakes… but a piece of advice. If you know it’s going to be a mistake, then why go through it right?

Friday, October 13, 2006

How is you?

"Hay ebryone, how is you?"

Everytime we hear someone who speaks bamboo-English (bad Englsih) we can't help but laugh... But I don't find anything to laugh about with this fact. The fact is Filipinos are known for their bad English and illeteracy... we have the so called "masa" or the masses (poor people) who aren't educated that contributes to the high illiteracy rate and not to mention the poverty count.

I can excuse the people who haven't attended school but college students?!!! I once chatted online with someone from Cagayan de Oro who studies in one of the colleges here (he's not from Xavier University... thank goodness!) and God! He sure is dumb!

I'm sorry but I can't just help it. He has no excuse to have that bad grammar! Sure being able to speak good English will not help him become richer but at least it would give him pride that he's educated and is smart (linguistic IQ)!

This either states that the Philippine's education system is down the drain or today's youth posses low IQ and not to mention EQ.

Charness Char Char!

I've been watching MTV China (or was it MTV Asia) awhile ago and I really enjoyed it. The songs were in Chinese so I didn't understand anything but I really felt their message. The scenarios were also excellent... It was like watching a mini-movie and it was very cool!

There were a lot of similarities that I found in all of the videos:

  1. Water - Almost all of the videos I had seen had something to do with water...
  2. Love - Love is the central theme of the songs... heartbreak songs to be exact... (does this mean that this generation's lovelife doesn't last forever?)
  3. Fashion - These Asian artists are sure fashionable... not to mention HOT!!! Hehehe...
But watching the movies made me feel good... It sort of helped me realize that I'm still searching forwho I really am... and I'm not alone...

Thursday, October 12, 2006

Abused Customer Service Agent

http://www.zshare.net/audio/pldt-complaint-wav.html

The link above will lead youto a taped conversation of a PLDT DSL subscriber and a PLDT Customer Service Agent. The customer is very hot headed and is putting all his frustration on the poor customer service agent. The customer service agent has just got enough of him and turned her microphone to mute and cursed at him.... well so she thought... because the very hot headed customer heard her curse and so he became very violent and made the poor customer agent day a living hell.

The agent just broke down crying...

In my opinion, the customer has all the right to be frustrated but he should also consider that the agent had nothing to do with the failure of the company. She just receives complaints and tries to convey this complaints to the department that would look to this. The customer has no right to attack these poor innocent customer agents because they already have a lot of inconsiderate people to talk to every day and they are just adding insult to injury.

The mental health of these workers are in critical condition. They constantly face anger, hate, pain, hurt, and a lot of verbal abuse from customers who fail to notice that these agents are also people with feelings. Sure, they're paid to receive all of the customer's complaints but the customers should know the limit as not to attack the agents.

The call centers may be one of the stressful jobs in the world. They constantly face apathy and dehumanization. How can you expect them to face another caller and greet them "good"morning when they just went through hell with a past arrogant caller?

We should be more sensitive of others feelings... this is what we should learn...

A Change of Perspective

Imagine you're in a Airport. While you're waiting
for your flight, you notice a kiosk selling
shortbread cookies.
You buy a box, put them in your traveling bag and
then you patiently search for an available seat so
you can sit down and enjoy your cookies.
Finally you find a seat next to a gentleman. You
reach down into your traveling bag and pull out your
box of shortbread cookies.
As you do so, you notice that the gentleman starts
watching you intensely.
He stares as you open the box and his eyes follow
your hand as you pick up the cookie and bring it to
your mouth. Just then he reaches over and takes one
of your cookies from the box and eats it!
You're more than a little surprised at this.
Actually, you're at a loss for words. Not only does
he take one cookie, but he alternates with you.
For every one cookie you take, he takes one.
Now, what's your immediate impression of this guy?
Crazy? Greedy? He's got some nerve! Can you imagine
the words you might use to describe this man to your
associates back at the office? Meanwhile, you both
continue eating the cookies until there's just one
left.
To your surprise, the man reaches over and takes
it. But then he does something unexpected. He breaks
it in half, and gives half to you.
After he's finished with his half he gets up, and
> without a word, he leaves.
You think to yourself, "Did this really happen?"
You're left sitting there dumbfounded and still
hungry. So you go back to the kiosk and buy another
box of cookies. You then return to your seat and
begin opening your new box of cookies when you
glance down into your traveling bag.
Sitting there in your bag is your original box of
cookies -- still unopened. Only then did you realize
that when you reached down earlier, you had reached
into the other man's bag and grabbed his box of
cookies by mistake.
Now what do you think of the man? Generous?
Tolerant? You've just experienced a profound
paradigm shift. You're seeing things from a new
point of view.
Is it time to change your point of view?
Now, think of this story as it relates to your
life. Seeing things from a new point of view can be
very enlightening.
Think outside the box. Don't settle for the status
quo. Be open to suggestions

from: Xta